Brandon Ford dealership customer reviews

Flynn 16 Aug 2019

I made an appointment at 8am for air conditioning repair last week. Due to traffic, I arrived at Brandon Ford an hour late. Mr Sharma was outside registering the line for service. I feared being there for hours as they are appeared to be very busy. He assigned a service person and had me out of... there in a timely manner. This was my first visit, I was very pleased at the professional manner in which he communicates with people. Show more

5 rate

Cat☆ 11 Aug 2019

After I was recently in a crash and not expecting to buy a car especially without a trade or down payment. Bob managed to make the process smooth and simple. I first went to another dealer and saw what they thought could be my best case scenario for the low payment but still a reliable vehicle and t...hey not only tried to jack up the price of the car they them started using pressure sales tactics like I'll lose money if I dont buy right this second when I just wanted to leave for lunch. Then I went to see Bob who I had purchased my last vehicle from which was mew explained the situation explained I cross shopped and wasnt happy with what I was shown or how I was treated. Just like last time Bob found me the perfect vehicle and made the process effortless. Even though this was a horrible situation to be put into since my payment is very important to me and I had limited time to purchase a new after the accident bob helped me stay calm find the best vehicle suited for my payment and needs at a great price that's beautiful! Not only that but he explained how everything works, what my options were, was calm and fair as I was comparing the offer with multiple similar vehicles and didnt pressure me one bit like the jerks at the other dealership. After a second home run I can tell you not only do I highly recommend him but I will deffinately keep coming back! Show more

5 rate

RWeber1018 11 Aug 2019

Had to purchase a new vehicle last second since the last one got totalled in an accident, I managed to get ahold of Mr. Bauman pretty quick and he was very responsive to the needs and wants for both our financial situation and a car that fits our lifestyle. I am very happy with the process, how ...quickly things went, the approval speed, the professionalism, and that we were able to drive home that day in a car we could afford, and honestly way more optioned out than I had anticipated. Show more

5 rate

Cat??? 11 Aug 2019

After I was recently in a crash and not expecting to buy a car especially without a trade or down payment. Bob managed to make the process smooth and simple. I first went to another dealer and saw what they thought could be my best case scenario for the low payment but still a reliable vehicle and t...hey not only tried to jack up the price of the car they them started using pressure sales tactics like I'll lose money if I dont buy right this second when I just wanted to leave for lunch. Then I went to see Bob who I had purchased my last vehicle from which was mew explained the situation explained I cross shopped and wasnt happy with what I was shown or how I was treated. Just like last time Bob found me the perfect vehicle and made the process effortless. Even though this was a horrible situation to be put into since my payment is very important to me and I had limited time to purchase a new after the accident bob helped me stay calm find the best vehicle suited for my payment and needs at a great price that's beautiful! Not only that but he explained how everything works, what my options were, was calm and fair as I was comparing the offer with multiple similar vehicles and didnt pressure me one bit like the jerks at the other dealership. After a second home run I can tell you not only do I highly recommend him but I will deffinately keep coming back! Show more

5 rate

RWeber1018 11 Aug 2019

Had to purchase a new vehicle last second since the last one got totalled in an accident, I managed to get ahold of Mr. Bauman pretty quick and he was very responsive to the needs and wants for both our financial situation and a car that fits our lifestyle. I am very happy with the process, how qu...ickly things went, the approval speed, the professionalism, and that we were able to drive home that day in a car we could afford, and honestly way more optioned out than I had anticipated. Show more

5 rate

davidrmeyer 03 Aug 2019

I have purchased two cars from Brandon Ford and had amazing service all the way around with them. So when my 18 year old needed a new car I called Brooksye Hall and told him how important it was for me for my son to have an amazing experience for his first car purchase. Brroksye introduced Ben to Il...aisa Taloa who treated my son like he was the most important customer he was working with. Not only did he educate him on the differences in vehicles when getting financing and insurance, but then showed him vehicles that he thought my son would like. In the end my son was able to purchase a Certified Pre Owned 2016 Ford Escape, and got him financed at a great rate. My son felt like he mattered as a customer, and as a parent, I am grateful to Brooksye and Ilasia for making him feel like his business was as important to them as mine might be. Once again, Brooksye and Ilasia proved why Brandon Ford will be the first place we look for new and used vehicles. I also need to mention Scott Brinkman who has handled the service on my 2013 F150 XLT. I can't say enough about him. He always goes above and beyond, and the fact that he has a background as a mechanic helped because he always had an idea of what was wrong before the truck ever made it back to the service department. He was usually right, but always kept me up to date with constant communication during the repairs. All in all, Brandon Ford does it right. I really can't say enough about the team there. First class, and they actually care about their customers. Show more

5 rate

davidrmeyer 03 Aug 2019

I have purchased two cars from Brandon Ford and had amazing service all the way around with them. So when my 18 year old needed a new car I called Brooksye Hall and told him how important it was for me for my son to have an amazing experience for his first car purchase. Brroksye introduced Ben to Il...aisa Taloa who treated my son like he was the most important customer he was working with. Not only did he educate him on the differences in vehicles when getting financing and insurance, but then showed him vehicles that he thought my son would like. In the end my son was able to purchase a Certified Pre Owned 2016 Ford Escape, and got him financed at a great rate. My son felt like he mattered as a customer, and as a parent, I am grateful to Brooksye and Ilasia for making him feel like his business was as important to them as mine might be. Once again, Brooksye and Ilasia proved why Brandon Ford will be the first place we look for new and used vehicles. I also need to mention Scott Brinkman who has handled the service on my 2013 F150 XLT. I can't say enough about him. He always goes above and beyond, and the fact that he has a background as a mechanic helped because he always had an idea of what was wrong before the truck ever made it back to the service department. He was usually right, but always kept me up to date with constant communication during the repairs. All in all, Brandon Ford does it right. I really can't say enough about the team there. First class, and they actually care about their customers. Show more

5 rate

Girlnextdoor 31 Jul 2019

My sales team consisted of Arian ,Ilaisa & Channing in finance.. These guys are fantastic ! They turned what could have been an arduous drawn-out transaction into a streamlined and dare I say pleasant experience. My sales team listened to exactly what I wanted and found me the perfect vehicle. Chan...ting in finance found me the best terms possible I simply could not be happier! You won't be disappointed, give them a chance to make you happy too. Show more

5 rate

Girlnextdoor 31 Jul 2019

My sales team consisted of Arian ,Ilaisa & Channing in finance.. These guys are fantastic ! They turned what could have been an arduous drawn-out transaction into a streamlined and dare I say pleasant experience. My sales team listened to exactly what I wanted and found me the perfect vehicle. Chan...ting in finance found me the best terms possible I simply could not be happier! You won't be disappointed, give them a chance to make you happy too. Show more

5 rate

jgar636 26 Jul 2019

I'd like to thank Dan Jordy and David Farner for going the xtra mile in making sure I was happy. I will definetly buy here again in the future.

5 rate

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